Refund policy
Refund & Return Policy
Last Updated: September 2026
At The Daily Office, we want our customers to have a positive shopping experience. This Refund & Return Policy explains when and how customers may request a return, replacement, or refund for products purchased through www.noverancia.com.
1. Return Period
Customers may request a return within 30 days of the date the order was delivered.
To be eligible for a return, the product should generally be:
Unused and in its original condition;
In the original packaging, where applicable;
Complete with all included parts and accessories; and
Purchased directly through www.noverancia.com.
Certain products may be subject to additional return requirements.
2. How to Request a Return
Before returning an item, please contact our customer support team:
Email: Office@noverancia.com
Please provide:
Order number;
Customer name;
Product name;
Reason for the return; and
Photographs of the product or packaging when relevant.
Customers should not send products to our warehouse before receiving return instructions.
3. Damaged or Defective Products
If your order arrives damaged, defective, or materially different from the product you ordered, please contact us as soon as reasonably possible.
Please provide photographs showing:
The product;
The packaging;
Any visible damage; and
The shipping label, if applicable.
After reviewing the issue, we may provide a replacement, refund, partial refund, or another appropriate resolution.
4. Incorrect Items
If you receive an item that is different from the item shown on your order confirmation, please contact us at:
We will review the order and provide appropriate instructions.
5. Non-Returnable Items
Returns may not be accepted for products that:
Have been used or materially altered;
Are damaged because of misuse or improper handling;
Are missing essential components;
Are returned without prior authorization where authorization is required; or
Cannot reasonably be resold because of their condition.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
6. Return Shipping Costs
If a return is requested because of a change of mind or an incorrect purchase, the customer may be responsible for return shipping costs.
If the return is caused by an error on our part, such as shipping the wrong item or sending a defective product, we will determine the appropriate return shipping arrangement.
7. Refunds
Once an approved return is received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
8. Partial Refunds
A partial refund may be offered when an item has been returned with missing components, signs of use, damage, or other conditions that affect its value, where permitted by applicable law.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.
10. Contact
For questions regarding returns or refunds:
The Daily Office
Email: Office@noverancia.com
Website: www.noverancia.com
Warehouse Address:
2021 Mckinney Avenue
Dallas, TX 75201
United States