Shipping policy
Shipping Policy
Last Updated: September 2026
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment authorization.
Orders placed on weekends or holidays may begin processing on the following business day.
Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Time
Estimated delivery time is generally 3–10 business days after order processing, depending on destination, shipping method, product availability, and carrier performance.
Delivery estimates are not guaranteed.
3. Shipping Charges
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may depend on the destination, order size, products purchased, package characteristics, and selected shipping method.
4. Order Tracking
When tracking information is available, it may be sent to the email address associated with your order.
Tracking information may require additional time to become active after the package has been handed to the carrier.
5. Delivery Delays
We are not responsible for delivery delays caused by circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Carrier delays;
- Holidays;
- Transportation disruptions;
- Customs procedures;
- Incorrect addresses;
- Carrier scanning delays; or
- Other unforeseen circumstances.
6. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete delivery address.
If you discover an address error, contact us immediately at:
We will make reasonable efforts to update an address before shipment. However, once an order has shipped, we may be unable to change the delivery address.
7. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, contact us at:
Please provide the order number and photographs of the package and product when applicable.
We may work with the applicable carrier to investigate the shipment.
8. International Orders
If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Such charges are generally not included in the product price unless expressly stated at checkout.